LOCAL NORTH YORK PICK UP IS NOW AVAILABLE, 7-14 BUSINESS DAY PRODUCTION PERIOD

FAQs

Please take the time to read this FAQ page! Feel free to contact me if you have any further questions. 

Where do you ship to?

Worldwide! We ship from Canada. International customers are responsible for any duty charges that customs may charge upon delivery.

How much is shipping?

Shipping is based on your location and the weight of your entire order. Shipping rates are determined by Canada Post! 

How long will shipping take?

We offer letter mail shipping for our Stickers, To-Do Lists and Apple Watch Bands & Fobs. Letter mail takes anywhere between 2-8 days depending on location but please note that there may be shipping delays due to COVID-19.

The rest of our products are shipped via tracked mail. You will receive a tracking number when your order has shipped!

When will I get my order?

Please allow a 10-14 business day period for production time & addition shipping time. 

Why is the wait time so long?

Most products are all made to order and made by one human! We do our best to get orders out ASAP but due to carrying limited stock and the made-to-order model, please allow the 10-14 business day production period. 

Can I return or exchange items?

Unfortunately, we are not able to take returns or exchanges.

Do you offer bulk orders?

Yes! Unit orders have a 20 order minimum. For any questions about bulk pricing or setting up a unit order, please email unitorder@jhcraftandco.com.