Please take the time to read this FAQ page! Feel free to contact me if you have any further questions. 

Where do you ship to?

Worldwide! I ship from Canada. International customers are responsible for any duty charges that customs may charge upon delivery.

How much is shipping?

Shipping is based on your location and the weight of your entire order. Shipping rates are directly determined by Canada Post! Unfortunately I do not have much control over the cost of shipping. I am offering free shipping over $300 CAD and $400 USD, so order with your friends & co-workers!

How long will shipping take?

All my products are shipped with tracking. You can pick your shipping rate at checkout. You will get an email when your order has shipped and it will include the tracking number! 

When will I get my order?

Please allow a 10-14 BUSINESS day period for production time & addition shipping time. 

Why is the wait time so long?

All of products are all made to order and I make them myself. I do my best to get orders out ASAP. I do have a full time job working as an emergency room RN, and so I work on this business on my days off!

Can I return or exchange items?

Unfortunately, I am not able to take returns or exchanges at this time. I am hoping as my business grows, I can offer this feature!

Do you offer bulk orders?

Yes! I offer unit orders and custom orders. For any questions about bulk pricing or setting up a unit order, please email jhcraftandco@gmail.com.